Author: John Van Siclen
Dear Dynatrace Community,
As COVID-19 (the coronavirus) continues to impact communities globally, I want to update you on the measures we have taken to ensure the continuity of our offerings and services for you, as well the safety of our customers, partners and employees around the world.
As a cloud-based SaaS company with global operations, Dynatrace products and services will not be impacted. As a geographically distributed organization, we are accustomed to remote collaboration among our team and with our customers, and well-equipped through redundancy and diversification to maintain the high-quality customer service and support that you expect from us. Our globally based Dynatrace ONE representatives, technical support teams, and field services consultants are ready to assist you anytime, and to help ensure the digital services you provide your customers continue to run optimally.
Following guidance from local and global health authorities, and as a precautionary measure, all our employees are temporarily transitioning to work from home. As an additional step to protect our customers, partners, employees and their families from the spread of the virus, we have curtailed non-essential business travel. Recognizing many of our customers have implemented similar policies, we have instructed employees to conduct our business through Zoom and other video communications services. We have also made the tough but sensible decision to transition our live events from in-person to digital format.
This is an unprecedented time for all of us. We will continue to innovate the products and services we deliver and the value we provide to our communities, and we will serve as an example of what is possible in the digital age. Our focus, as always, will be to deliver value to our customers and partners worldwide.
We are fully committed to maintaining our business operations at the highest levels. We are equally committed to ensuring you receive the highest quality service without disruption. If you have any questions, please contact your Customer Success Manager or email: DynatraceONE@dynatrace.com.
Thank you for your continued trust in Dynatrace.