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We attended on the Next Generation SSC Day on 29th October 2019!
Learn how Automation takes Business & IT alignement to the next level
Speaker: Nelli Kertész
Turning Automation into Innovation: customer experience means the difference between success or failure.
Have you missed the presentation? You can download it here:
3 GENERATION OF SHARED SERVICES
Maturity level 1
Rapid cost reduction
Maturity level 2
Maturity Level 3
Fully Optimized for
Strategic Decision Making
Deeply Embedded SSC
Feel more like a firefighter than an IT professional?
struggling with super complex environments
you have dozens of IT monitoring tools and KPIs but still can’t measure your service level
missing the end-user perspective
moving to the cloud, but don't know how
BUSINESS & IT ALIGNMENT
IT strategy without a business strategy is useless.
Shared Service Centers have to take Business & IT alignment to the next level.
IT can act as a partner to the business in:
processing and advancing the achievement of the business goals
Provice Introduces Dynatrace Software Intelligence Platorm
Application Performance Management
Digital Experience Management
Digital Business Analytics
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