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We attended on the Next Generation SSC Day on 29th October 2019!
Learn how Automation takes Business & IT alignement to the next level
Speaker: Nelli Kertész
Turning Automation into Innovation: customer experience means the difference between success or failure.
Have you missed the presentation? You can download it here:
3 GENERATION OF SHARED SERVICES
Maturity level 1
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Rapid cost reduction
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Single function
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Single Geography
Maturity level 2
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Increased Efficiency
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More Productivity
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Stronger Controls
Maturity Level 3
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Fully Optimized for
Business Impact -
Strategic Decision Making
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Deeply Embedded SSC
Feel more like a firefighter than an IT professional?
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struggling with super complex environments
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you have dozens of IT monitoring tools and KPIs but still can’t measure your service level
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missing the end-user perspective
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moving to the cloud, but don't know how
BUSINESS & IT ALIGNMENT
IT strategy without a business strategy is useless.
Shared Service Centers have to take Business & IT alignment to the next level.
IT can act as a partner to the business in:
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automating services
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solving problems
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processing and advancing the achievement of the business goals
Provice Introduces Dynatrace Software Intelligence Platorm
Application Performance Management
Infrastructure Monitoring
AIOps
Digital Experience Management
Digital Business Analytics
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