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G2 users rate Dynatrace number 1 in observability

G2 users have rated Dynatrace number 1 for observability in the first-ever Observability Suite Solutions ranking. Source: Meg Brenner - Dynatrace Blog We are pleased to share, G2 users have just named Dynatrace number 1 in the first-ever Observability Suite Solutions ranking. This recognition follows Dynatrace’s top placement across recent G2 Grid® Reports, including AIOps Platforms, Cloud Infrastructure Monitoring, Container Monitoring, Digital Experience Monitoring, Session Replay and Application Performance Monitoring. These ratings reflect Dynatrace users’ perspectives on what sets us apart: the ability to tame cloud complexity with an all-In-one-platform built on a unified data model with AI and automation at the core. This allows DevSecOps teams to spend less time troubleshooting and more time driving innovation and business value. Andrew Hittle, Dynatrace SVP, Chief Customer Officer, summarized our sentiment when he said, “It’s always rewarding to see the impact we’ve had on our customers. This continued recognition from G2 users is a gratifying acknowledgement of how we’ve been able to empower digital teams to drive greater continuous value to their businesses. User feedback like this is critical to our platform innovation, and we view these insights as the building blocks of our strategy to transform the way digital teams work.” This latest G2 user rating follows a steady cadence of recent industry recognition for Dynatrace, including: Named a leader in The Forrester Wave™: Artificial Intelligence for IT Operations, 2020 Recognized by Gartner as a Leader in Gartner’s 2020 Magic Quadrant Application Performance Monitoring (APM) for the 10th consecutive time Received the Highest Scores Across 5 of 6 Use Cases in the 2020 Gartner Critical Capabilities for Application Performance Monitoring (APM) report Recognized by Gartner as a 2020 Peer Insights Customers’ Choice for Application Performance Monitoring (APM) – earning the most 5-star reviews of any vendor Earned the Top Position in ISG Provider Lens, Cloud-Native Observability Solutions Quadrant Earned the AI Breakthrough Award for Best Overall AI-based Analytics Company Recognized in the Constellation ShortList™ for Digital Performance Management for Q3 2020 Ranked among Built in Boston’s 2020 “Best Places to Work in Boston” Featured in Comparably’s 2020 Best CEOs, Companies with the Happiest Employees, Best Companies for Work-Life-Balance, and Best Companies for Compensation Named one of the Top 10 Highest-Rated Cloud Companies to Work For by Battery Ventures and Glassdoor Here’s what a few of the G2 users said about Dynatrace: “A gamechanger in monitoring and operations.” “The unique approach to provide full-stack visibility, not only focusing on one aspect but covering everything that is of interest for a modern cloud operation, driven by a DevOps culture. The scale and automation at which Dynatrace can be applied is unmatched. No need for any manual configuration of thresholds or dependencies, it’s discovering dependencies automatically, and the AI helps tremendously to discover problems fast and get to root causes easily.” – Senior Product Manager “15 years in monitoring and Dynatrace tops all the vendors I have worked with” “While most of the big vendors have spent their time trying to patch and upgrade their way to the needs of today, Dynatrace went back to the drawing board and created something special for today’s needs. We have found the AI to be spot on with our environments. The OneAgent is an industry-leading approach to instrumentation, saving administrators time and allowing them to focus on things that matter. I have also never found a vendor with such a strong community backing that is both extremely active and helpful.” – Senior Systems Administrator, SRE “Dynatrace is dynamite” “Dynatrace has more than exceeded our expectations. Gone are the days where Infrastructure was first to blame for everything – Dynatrace provides a clear visualization of where problems lie and even suggests possible resolution. Empowering our users – from DevOps to marketing, management to procurement – to self-service has also freed up resource(es) that can be better spent elsewhere. So great!” – Insurance Consultant “Make your cloud autonomous” “Dynatrace is very easy to set up, whether it’s an on-premises installation or just the agents. You get insights into your application from End User Experience to code-level analytics in minutes.” – Telecommunications Consultant “Real insights” “Dynatrace combines the power of metric data and logs with the internal image of how your architecture looks (as they call it: SmartScape). This offers you great abilities for root-cause analysis and real answers.” – Administrator in Banking For more about Dynatrace’s AI-driven observability solution, visit our web page. It’s easy to get started with a free trial. G2 is a peer-to-peer review site that helps organizations choose the right software and services based on over 1 million authentic, timely reviews from real users. To find a comprehensive list of G2 user reviews, please visit this link.

How Dynatrace protects its software development and delivery life cycle against supply chain attacks

Source: Michael Plank - Dynatrace Blog Recently, some organizations fell victim to a software supply chain attack, which led to loss of confidential data. This article explains what a software supply chain attack is, and how Dynatrace protects its customers against such attacks by applying: Risk management and business continuity planning Security controls in the software development life cycle (SDL) Security controls in the delivery and update life cycle Independent audits of security controls What is a software supply chain attack? Rather than attacking an organization directly, a software supply chain attack targets the vendor software that’s used by the targeted organization. Typically, the attackers attempt to exploit some weakness in the vendor’s development or delivery life cycle and attempt to inject malicious code before an application is signed and certified. This way the attacker can exfiltrate data from the targeted organization. Risk management and business continuity planning Dynatrace tracks worst-case scenarios and business risks as part of its business continuity planning program. From the very first days of Dynatrace development, preventing the injection of malicious code that could potentially compromise customer infrastructure, has been a priority. This has led to the implementation of numerous security controls within the software development life cycle (SDL) as well as the implementation of a variety of secure operation controls. Security controls in the software development life cycle (SDL) It all starts with the code. Dynatrace has established a secure SDL, which automatically enforces that all developed code is reviewed by a peer. These reviews: Automatically scan for vulnerabilities and malware Automatically run thousands of automated tests Automatically sign and verify during installation Ensure manual penetration testing Ensure all artifacts are transferred and stored encrypted Track changes via our change management process Access to source code repositories is limited on both the network and the user level. Only authorized users are able to access code repositories and make changes to source code. Source code management systems are only accessible from within the Dynatrace corporate network. Remote access to the Dynatrace corporate network requires multi-factor authentication (MFA). The full list of secure development controls, along with many more details, are documented at Dynatrace secure development controls. The diagram below provides an overview. Security controls in the delivery and update life cycle of Dynatrace software components Dynatrace has implemented several specific security controls and uses industry best practices to protect Dynatrace software components like OneAgent, ActiveGate, and Dynatrace Cluster installation packages from malicious manipulation by attackers on the way to our customers’ infrastructure. All steps are fully automated, from source code being compiled to binaries, to the upload of the binaries to the AWS infrastructure where they are available for customers to download. No manual, error-prone steps are involved. Communication involving data in transit is encrypted using the latest industry standards (TLS 1.2). Every storage location involving data at rest is encrypted as well. All installation packages are automatically scanned for malicious software before they’re uploaded to AWS. They’re also signed with a digital code-signing certificate. These certificates are stored on physical devices which are plugged into specifically hardened build servers. The signatures are automatically verified during the update process on the customer infrastructure. If a verification fails (for example, due to installation package manipulation by an attacker), the update process is stopped. Without having access to the physical devices that contain the code-signing certificates, compromise of the binaries is impossible. A full list of data security and secure operation controls, along with many more details, are documented at Dynatrace data security controls. The diagram below provides an overview. Independent audits of security controls The security controls presented above are audited on an annual basis by independent security assessors. Annual SOC 2 Type II certification validates that the security controls are properly implemented at Dynatrace. Annual independent penetration tests are performed as well, which prove the effectiveness of our security controls with a low number of findings. All these audit reports are available to be shared with Dynatrace customers under NDA. Continuous improvements Dynatrace has established a continuous security improvement process where security controls are constantly being added, improved, and evaluated. The new Dynatrace Application Security solution plays a key role in further strengthening the Dynatrace internal security posture, which protects our customers from even the most sophisticated cyber attacks.

Dynatrace named a leader in Artificial Intelligence for IT Operations (AIOps) report by Forrester

WALTHAM, MA, November 5, 2020 – Software intelligence company Dynatrace (NYSE: DT), today announced it has been named a Leader in The Forrester Wave™: Artificial Intelligence for IT Operations, 2020. Forrester evaluated eleven companies on thirty-three criteria and scored Dynatrace highest in the Current Offering category. In addition, Dynatrace received the highest score possible in sixteen evaluation criteria including microservice and container monitoring, transaction monitoring, distributed tracing, customer experience (CX) monitoring, mobile end-user experience, application monitoring, intelligent analytics, and product vision. A complimentary copy of the report is available here. Forrester’s report states, “The complexity of IT systems has been exponentially increasing for the past several years. This has led I&O teams that lack modernized skill sets, processes, and tooling to struggle with achieving complete visibility into the digital services they provide to customers…. As legacy monitoring technology becomes outdated and less effective, improved analytics and automation will dictate which providers lead.” Forrester advises AIOps customers should look for platform solutions that empower cross-team collaboration through data correlation, provide deep end-to-end digital experience monitoring (DEM), and integrate seamlessly into the whole ITOM toolchain. “At Dynatrace, we anticipated that the adoption of dynamic multiclouds was going to rapidly increase cloud complexity, and that the volume, velocity, and variety of observability data would expand beyond humans’ ability to manage. Because of this, we built automation and intelligence into the core of our platform,” said Steve Tack, SVP of Product Management at Dynatrace. “It is always great to be recognized as a leader from top-tier analysts such as Forrester. We believe Dynatrace’s position in this report validates our mission to help transform how BizDevOps teams work by automating cloud operations, driving greater collaboration between teams, and freeing time and resources to accelerate innovation, and drive better business outcomes.” Forrester’s evaluation states, “[Dynatrace’s] approach for AIOps is to provide a software intelligence platform beyond infrastructure and application monitoring to include comprehensive user experience and business outcome KPIs. With deep analytics into the complete end-to-end of a digital transaction, Dynatrace can pinpoint all steps of a digital user’s journey, seamlessly. By leveraging its Davis AI capabilities, the product provides real-time reporting on IT and business metrics at a granular level, with actionable insights for multiple stakeholders. Dynatrace offers intuitive and seamless dependency mapping capabilities that provide users with a consistent view across services. It has invested heavily in the usability of its solution, and the flexible UI design keeps practitioners in context when exploring performance issues.”